Skyeye is one of the pioneers in India contact centers. We have built an extensive experience in developing solutions for the diverse requirements of our clients. We possess the unique ability to develop customized solutions in customer care. Together with our clients, we design and implement innovative strategies and solutions that become trailblazers and set industry standards. These solutions optimize business processes and customer engagements that reflect the client’s distinct way of doing things.
Our people are an extension of our clients’ brands and cultures. Trained meticulously and equipped with highly specialized, multiple skill sets, Skyeyepeople deliver memorable customer experiences that allow you to keep customers and draw new ones. Our staffing processes are efficient and well planned, starting from the location of our facilities near prominent universities. This ensures a steady and reliable supply of talented individuals to maintain our team. Morale is high as we offer clear career path and a fun and conducive working environment.
We were one of the first contact centers to invest in multi-channel contact points. Our processes have served clients well, and our team of experts continues to find ways of enhancing them to attain superior returns, better customer engagements and greater efficiencies.
Our systems are fully redundant to meet operational challenges. We employ intelligent and secure monitoring and archiving to capture every customer contact in voice and data. Our technology infrastructure is the latest and best-of-breed. We have invested in the most reliable and advanced systems used in contact centers.
To be recognized as the India leading contact center of choice by our customers, industry peers, and community, for excellent service delivery, offering customized services to the India and global markets.
To add value to our clients' business by providing cost-effective, premium quality Customer Management services and be the preferred vendor for off shored outsourced BPO services.
Ownership, accountability and result orientation
Integrity and honesty
Key parameters tracked and benchmarked against SLAs are:
Skyeye Global outbound services enable customers to enhance their market share and expand presence in their target markets in both B2C and B2B spaces.
Outbound services offered are:
B2C and B2B Customer Acquisition
Win Back Programs
Customer Loyalty Programs
Service Satisfaction Follow-ups
Up Sell/Cross Sell
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